> ## Documentation Index
> Fetch the complete documentation index at: https://novu-c5de82d9-docs-homepage-redesign.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Understand how Novu Cloud billing works: workflow runs, billing cycles, plans, and managing your subscription.

Novu Cloud subscriptions are billed at the **organization** level. Each organization has its own plan, usage limits, and billing settings. If you belong to multiple organizations, billing is managed separately for each one. See [Organizations](/platform/account/organizations) for how organizations relate to environments and team access.

<Card title="View plans and pricing" icon="credit-card" href="https://novu.co/pricing">
  Compare Free, Pro, Team, and Enterprise plans, including included workflow runs, feature limits, and add-on options.
</Card>

<Note>
  Billing applies to **Novu Cloud** only. The open-source Novu Project can be [self-hosted](/community/self-hosting-novu/deploy-with-docker) at no cost from Novu. Novu Cloud adds managed infrastructure, SLAs, and business features on top of the open-source core.
</Note>

## How Novu bills

Novu Cloud pricing is based on **workflow runs** — not subscribers, messages, or channels.

| What we bill                                                            | What we do not bill                            |
| ----------------------------------------------------------------------- | ---------------------------------------------- |
| Workflow runs executed across all environments in your organization     | Number of subscribers                          |
| Usage above your plan limit (on-demand or contract rates on paid plans) | Individual messages or steps inside a workflow |
|                                                                         | Provider costs (email, SMS, push, and so on)   |

Workflow runs from **Development**, **Production**, and any custom environments all count toward the same monthly total for the organization.

## What is a workflow run?

A **workflow run** is one execution of a workflow for one subscriber.

* Triggering a workflow to a **single subscriber** counts as **1 workflow run**.
* Triggering a workflow to a **topic** with 100 subscribers counts as **100 workflow runs** after fan-out — one run per subscriber.

Each run represents a single execution instance for that subscriber, regardless of how many steps the workflow contains or how many channels deliver a message. You can inspect individual runs in the [Activity Feed](/platform/workflow/monitor-and-debug-workflow).

## Billing cycles and usage

Novu Cloud measures usage on a **monthly billing cycle** tied to your organization's subscription.

* **Included workflow runs** reset at the start of each billing cycle.
* **Usage is aggregated** across every environment in the organization during that cycle.
* **Paid plans** are billed monthly by default. Annual billing and volume discounts are available — see the [pricing page](https://novu.co/pricing) or contact sales for Enterprise.

If you exceed the workflow runs included in your plan, Novu does **not** stop or throttle your notifications. Additional usage rolls into on-demand pricing on paid plans, or is billed at your contract rate on Enterprise. See [What happens when I exceed my limit?](#what-happens-when-i-exceed-my-monthly-workflow-run-limit) below.

Only **organization Owners** can view billing details, change plans, and manage payment methods.

## Plans at a glance

For full feature comparisons, visit the [Novu pricing page](https://novu.co/pricing).

| Plan           | Monthly price | Included workflow runs / month |
| -------------- | ------------- | ------------------------------ |
| **Free**       | \$0           | 10,000                         |
| **Pro**        | \$30          | 30,000+                        |
| **Team**       | \$250         | 250,000+                       |
| **Enterprise** | Custom        | 10M+ (custom volume tiers)     |

Higher tiers add capabilities such as custom environments, longer activity feed retention, RBAC, SSO, and advanced compliance. Plan-specific feature gates are noted throughout the docs — for example, [custom environments](/platform/developer/environments), [webhooks](/platform/developer/webhooks), and [SAML SSO](/platform/account/sso).

## Enterprise Edition on-premises

In addition to Novu Cloud, Novu offers an **Enterprise Edition** that you can deploy on your own infrastructure. Enterprise on-premises includes the same capabilities available on Novu Cloud — SSO, RBAC, audit controls, compliance features, and priority support — while keeping data and workloads inside your environment.

This option is a strong fit when you need:

* **Local data residency** — Keep subscriber data, notification content, and activity logs within your network or region.
* **Strict compliance requirements** — Meet regulatory and security standards common in banking, finance, healthcare, government, and other regulated industries.
* **Operational control** — Run Novu alongside your existing infrastructure, security policies, and deployment processes.

Enterprise on-premises is licensed separately from Novu Cloud subscriptions. Pricing is based on your deployment size, support needs, and contract terms.

<Card title="Talk to sales about Enterprise on-premises" icon="building-2" href="https://novu.co/contact-us">
  Book a meeting with the Novu team to discuss on-premises deployment, compliance requirements, and custom pricing.
</Card>

For a full comparison of Novu Cloud, Community self-hosted, and Enterprise options, see [Self-Hosted and Novu Cloud](/community/self-hosted-and-novu-cloud).

## Manage billing in the dashboard

Organization Owners can manage subscriptions from **Settings** > **Billing** in the Novu dashboard, or go directly to [dashboard.novu.co/settings/billing](https://dashboard.novu.co/settings/billing).

From billing settings you can:

* View your current plan and usage for the billing period
* Upgrade or change subscription tiers
* Open the billing portal to update payment methods and view invoices

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How to purchase a paid plan?">
    Paid plans can be purchased from billing settings in the Novu dashboard. Click on the avatar icon in the top right corner of the dashboard, then click on **Billing Plans** in the left side menu to access the billing settings. From there, you can select the desired subscription tier and complete the purchase.

    <video autoPlay loop muted playsInline src="https://mintcdn.com/novu-c5de82d9-docs-homepage-redesign/_Er4ZWa6vVDiKb7d/images/account/billing/purchase-business-tier.mp4?fit=max&auto=format&n=_Er4ZWa6vVDiKb7d&q=85&s=20f12e428e2690b85b6df486369e7618" data-path="images/account/billing/purchase-business-tier.mp4" />
  </Accordion>

  <Accordion title="How to access past invoices?">
    Past invoices can be accessed from the billing settings in the Novu dashboard. Click on the avatar icon in the top right corner of the dashboard, then click on **Billing Plans** on the side menu to access the billing settings. From there, click on the **Manage Subscription** option in your subscribed tier to view past invoices.

    <video autoPlay loop muted playsInline src="https://mintcdn.com/novu-c5de82d9-docs-homepage-redesign/_Er4ZWa6vVDiKb7d/images/account/billing/manage-invoices.mp4?fit=max&auto=format&n=_Er4ZWa6vVDiKb7d&q=85&s=c6f9e6e43e64b8cbe024369dd3594b2d" data-path="images/account/billing/manage-invoices.mp4" />
  </Accordion>

  <Accordion title="What is a workflow run?">
    A workflow run is one execution of a workflow for one subscriber. Triggering a workflow to a single subscriber counts as 1 run. Triggering to a topic with 100 subscribers counts as 100 runs after fan-out. See [What is a workflow run?](#what-is-a-workflow-run) above and [Monitor and debug workflow](/platform/workflow/monitor-and-debug-workflow) for how to inspect runs in the dashboard.
  </Accordion>

  <Accordion title="How is pricing calculated?">
    Pricing is based on the total number of workflow runs executed across all environments in your organization each month. Novu does not charge per subscriber, per message, or per channel.
  </Accordion>

  <Accordion title="What happens when I exceed my monthly workflow run limit?">
    Novu does not stop or throttle your notifications when you go over your included workflow runs. Usage above your plan rolls into on-demand pricing on paid plans, or is billed at your contract rate on Enterprise. For volume or annual pricing, see the [pricing page](https://novu.co/pricing) or contact the Novu team.
  </Accordion>

  <Accordion title="Do you charge per notification or per user?">
    No. Billing is per workflow run, not per user or message. Subscribers are unlimited on paid plans.
  </Accordion>

  <Accordion title="Can I use Novu free of charge?">
    Yes. Novu Cloud includes a Free plan with 10,000 workflow runs per month — no credit card required. You can also self-host the open-source Novu Project. See [Novu Cloud vs self-hosted](/community/self-hosted-and-novu-cloud).
  </Accordion>

  <Accordion title="Do you offer annual or volume discounts?">
    Yes. Novu offers reduced annual pricing and volume-based tiers. Enterprise customers receive custom bundle pricing. Details are on the [pricing page](https://novu.co/pricing).
  </Accordion>

  <Accordion title="Which Novu deployment options affect billing?">
    **Novu Cloud** is the managed service with subscription billing described on this page. The **Novu Project** is the open-source core you can run yourself at no license cost from Novu. **Enterprise self-hosted** adds SSO, RBAC, audit controls, and priority support with custom pricing. See [Novu Cloud vs self-hosted](/community/self-hosted-and-novu-cloud) and [pricing](https://novu.co/pricing).
  </Accordion>
</AccordionGroup>