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If the API key used in your Novu SendGrid integration does not have the required permissions, the automatic setup will fail with an access forbidden error. This indicates that Novu lacks the permissions needed to configure the webhook on your behalf.
Email Activity Tracking is available on Novu Cloud and Enterprise self-hosted only. It is not included in the Community self-hosted edition. Contact us at sales@novu.co to learn more about Enterprise self-hosted licensing.
This guide will walk you through resolving this issue.

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Step 1: Update SendGrid API key permissions

First, you need to update your API key in your SendGrid account to grant the necessary permissions.
  1. Log in to your SendGrid account.
  2. Under Settings, click API Keys.
  3. Choose whether to edit an existing key or create a new one:
    • To create a new API key, click Create API Key.
    • To update an existing key, click the settings icon next to it and select Edit API Key. Edit existing key or creating a new one
  4. Set the key permissions to either:
    • Full Access, or
    • Custom Access with at least the following enabled:
      • Mail Send
      • Mail Settings Custom access
  5. If you created a new key, return to the Novu dashboard and update your SendGrid integration settings with the new API key.

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Step 2: Enable activity tracking in Novu

Once your API key has the correct permissions, return to your Novu dashboard to complete the setup.
  1. Navigate to the Integrations page and select your SendGrid integration.
  2. Click the Email Activity Tracking toggle to enable it.
With the updated permissions, Novu should now successfully auto-configure the webhook for you. You should see a green checkmark indicating that the webhook is active. If you see this, your setup is complete.

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Step 3: Manual configuration (only if auto-configuration fails)

If the automatic configuration fails for any reason, or if you prefer to set it up manually, follow these steps.

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Part 1: Configure the webhook in SendGrid

  1. In your Novu SendGrid integration settings, enable the Email Activity Tracking toggle to reveal the Inbound Webhook URL
  2. Copy the this Inbound Webhook URL.
  3. Log in to the SendGrid dashboard.
  4. Go to the Settings page, and click Mail Settings.
  5. Click on Event Webhook.
  6. Click Create new webhook Create new SendGrid webhook
  7. Give the webhook a friendly name.
  8. Paste the Inbound Webhook URL copied from Novu into the Post URL field.
  9. Under Actions to be posted, select the events Novu supports that you want to track Add new event webhook
  10. Under Singnature Verification, enable Enable Signed Event Webhook
  11. Click Save
For enhanced security, you should add a signing key to verify that webhooks are coming from SendGrid.
  1. Log in to the SendGrid dashboard.
  2. Go to the Settings page, and click Mail Settings.
  3. Click the settings icon next to the webhhok a menu will appear.
  4. Click Edit. Add new event webhook
  5. Enable Signed Webhook Verification if is hasn’t been enabled. A Verification Key will be displayed.
  6. Copy the verification key. Add new event webhook
  7. Return to your Novu SendGrid integration settings.
  8. Paste the key you just copied from SendGrid into the Inbound Webhook Signing Key field. Add new event webhook
  9. Click Save.
Your SendGrid integration is now manually configured to send activity data to Novu.